Terms of service.

01About these terms

These are the terms on which you engage Clearing Bars for services. The trading entity behind the firm is operated by Paulo Da Silva. By completing payment on a Clearing Bars Stripe checkout, accepting a written proposal, or starting an engagement with us, you agree to these terms.

In these terms, "we", "us", and "our" mean Clearing Bars. "You" means the business engaging us. If you are entering into these terms on behalf of a company, partnership, or other entity, you confirm you have the authority to do so.

02Our services

We provide operational AI systems and audits for Australian businesses, with a current focus on allied health clinics. Our productised engagements are:

• The Assessment. A one-page written audit of an Australian allied health clinic. We work through your booking system data, phone records, Google Business Profile, and website, and return a single-page PDF naming the three biggest recoverable revenue leaks, with a dollar figure and an implementation quote against each. Delivered by email. A$297.
• The Quick-Start. A productised five-day implementation made up of three pieces: the written revenue-leak audit (Assessment above, embedded), Pulse by Clearing Bars (our phone-handling pipeline that captures every missed call and routes the booking request into your existing booking platform), and a full Google Business Profile rebuild. Delivered across one calendar week from the kickoff call, with a 20-minute handover and a 7-day check-in. A$997.
• Revenue Recovery System (RRS) AI System. Our done-with-you AI deployment for allied health clinics. Founding Rate engagement. Specific scope and refund treatment are set out in the signed service agreement.

Pulse by Clearing Bars (referred to as "Pulse" below) is the operational platform underpinning our clinic deployments. The First Bar audit is a separate legacy offer with its own guarantee, covered in section 6 below.

We are not a health-services provider. We do not provide clinical advice, treatment, or anything regulated under AHPRA practitioner standards. The clinic owner remains responsible for AHPRA compliance, clinical record-keeping, and any health-services obligations.

03Engagement and acceptance

An engagement begins when you complete payment on a Clearing Bars Stripe checkout or accept a written proposal from us. Each Stripe Payment Link displays a link to these terms and requires you to tick the acknowledgement box before payment can complete. By doing so, you confirm:

• You have read and accepted these terms.
• You have the authority to engage us on behalf of your business.
• The information you have provided is accurate and complete.

For the Quick-Start and for any RRS engagement, a signed service agreement is sent before delivery begins and supersedes anything on this page if the two ever disagree.

04Fees and payment

• All fees are in Australian Dollars (AUD).
• Payments are processed through Stripe and are subject to Stripe's own terms of service.
• Payment is due in full at engagement, unless otherwise agreed in writing.

05Timelines

• Assessment ($297). Delivered inside 72 hours of receipt of your completed intake form.
• Quick-Start ($997). Day 1 to Day 5 from the kickoff call. The kickoff is booked inside one business day of payment.
• Revenue Recovery System (RRS). Timeline set in the signed service agreement.

If a public holiday or a clinic closure shifts the window, we agree the new dates in writing. Total scope and total price do not change.

06Refunds

Assessment ($297).

• If delivered on time: the engagement is non-refundable once the PDF has been sent to the email on your intake form.
• If delivered late: if the audit is not in your inbox inside 72 hours of receipt of your completed intake form, you may request a full refund in writing to paulo@clearingbars.com.au within seven days of the missed deadline. The refund covers the full $297.
• If you never send the intake form: if 14 days pass after payment without an intake form arriving, we will email you once. If no form lands inside seven more days, the engagement closes and the fee is refunded in full.

Quick-Start ($997).

Refunds on the Quick-Start are governed by the signed service agreement, clause 6. Summary: if Pulse is not live on your nominated number by 5pm AEST on Day 5, you may request a full refund of the $997 in writing within 48 hours of the missed deadline. Anything already deployed stays live for you to keep.

Revenue Recovery System (RRS).

Refunds are governed by the signed service agreement for the engagement.

The First Bar audit (legacy offer, $497).

• "Recoverable revenue" means revenue lost across the leak categories the audit examines: missed calls, no-shows, unbilled or under-billed sessions, dormant patients, follow-up gaps, and admin-time costs.
• The $5,000 threshold is measured against your own clinic data, using documented assumptions disclosed in the audit report. Where industry benchmarks are required (for example, average first-visit value), those benchmarks are stated transparently and within reasonable Australian ranges.
• If the audit does not meet the threshold, refunds are processed via Stripe within 7 business days of the audit deliverable being sent. Funds typically reach your card within 5 to 10 business days.
• The guarantee applies provided you have granted read-only access to your booking system in good faith and cooperated during the setup call. If access cannot be granted or data is incomplete, the engagement is paused until it is resolved.

Nothing in this section limits any non-excludable rights you have under the Australian Consumer Law.

07Data handling

We only access the systems we need to deliver the engagement you paid for, and only for the duration of the engagement.

• We never store patient records on Clearing Bars systems. Patient data stays inside your booking platform.
• Pulse conversation transcripts (Quick-Start and RRS clients only) are held on a rolling 24-hour window for quality assurance and then automatically deleted.
• Assessment audits are written from your booking and phone exports plus publicly available data. The raw exports are retained for 60 days post-delivery and then deleted from our systems. We will confirm deletion in writing if you ask.
• We do not share your data with third parties.
• All handling is consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. The full policy is at clearingbars.com.au/privacy.

08Your obligations as a customer

• Provide accurate information about your clinic, operations, and any platforms involved in the engagement.
• Provide read-only access to your booking system in a timely manner, where the engagement requires it.
• Cooperate during the setup call and any reasonable follow-up requests.
• Maintain your own AHPRA compliance, Privacy Act obligations, clinical record-keeping, and any other regulatory obligations applicable to your practice. We do not replace any of these.

09Confidentiality

We treat your operational data as confidential. We use it solely to deliver the services. We may anonymise and aggregate operational data for internal benchmarking and case studies. We will never identify your clinic publicly without your express written permission.

Likewise, our methodology, audit framework, and proprietary materials are confidential. You agree not to share them outside your business without our written permission.

10Intellectual property

• Yours. Your data (booking history, call records, patient information) stays yours. We never claim ownership and we delete operational copies under section 7.
• Yours, on full payment. The Assessment PDF, your deployed Pulse configuration, your Google Business Profile changes, and any deliverables prepared for your clinic. You may share the Assessment with your accountant, your staff, another vendor, or anyone else. You may implement our recommendations yourself or engage another provider to do so.
• Ours. Pulse, our audit framework, our prompt templates, our Twilio plus GPT pipeline architecture, our scoring models, our methodology, and our internal SOPs. You receive a perpetual, non-exclusive licence to use the deployed configuration on your own accounts. These remain our property at all times.
• Ours, anonymised. Aggregated insights ("Australian clinics typically miss X% of after-hours calls") remain ours, with no reference to your clinic unless you give written consent on your intake form.
• What you cannot do. Resell, sublicense, repackage, rebuild Clearing Bars' underlying tooling for use outside your own clinic, or share our deliverables outside your business without our written permission.

11AHPRA and clinical responsibility

Our work is operational, not clinical. We do not provide health services, prescribe treatment, or advise on clinical practice. You retain full responsibility for AHPRA advertising guidelines, clinical record-keeping, scope-of-practice obligations, and any other obligations attaching to your status as a registered practitioner or to the practitioners working in your clinic.

Our systems are designed to be AHPRA-aware, but final responsibility for AHPRA compliance in your clinic rests with you.

12Liability

Our recommendations are advisory. We do our best work on every engagement and we stand behind it, and we cannot guarantee specific business outcomes (calls recovered, bookings generated, revenue retained). Those depend on patient demand, your team's execution, and conditions outside the build itself.

To the maximum extent permitted by law, each party's total liability under any engagement is limited to the amount paid under it. Neither party is liable for indirect, consequential, or special loss, except where the law does not allow that limitation.

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law that cannot lawfully be excluded. If we provide a service that does not meet a consumer guarantee, you may be entitled to a refund, replacement, or other remedies under the Australian Consumer Law.

13Termination

Either party may end an engagement at any time by writing to the other. If you end a Quick-Start engagement between Day 0 (the kickoff call) and Day 5 for reasons other than the guarantee in section 6, the full $997 fee remains payable and we will deliver whatever has been built up to the point of termination. Assessment engagements are governed by section 6.

We may end an engagement if you fail to provide the access we need to deliver the work, after one written reminder.

14Dispute resolution

If you have a dispute with us, contact us first at paulo@clearingbars.com.au. We will respond within 14 days and work in good faith to resolve the issue.

If a dispute cannot be resolved informally, you retain all rights available to you under the Australian Consumer Law, including the right to escalate to the relevant state or territory consumer protection agency or the Australian Competition and Consumer Commission (ACCC).

15Governing law

These terms are governed by the laws of Victoria, Australia. Each party submits to the non-exclusive jurisdiction of the courts of Victoria.

16Changes to these terms

We may update these terms from time to time. The "last updated" date at the top of this page will reflect any changes. Material changes will be flagged to existing customers by email before they take effect. Continued use of our services after a change constitutes acceptance of the updated terms.

17Contact us

Anything on this page that is unclear, contradicts your service agreement, or feels off, write to paulo@clearingbars.com.au before paying. We will rewrite the line together until it is clear.